Aftercare Support | In Home Flooring Ltd

In Home Flooring Ltd

At In Home Flooring Ltd, we understand that aftercare support is just as important as the initial installation. We're committed to providing comprehensive support to ensure your complete satisfaction with our flooring solutions in Leigh Manchester, United Kingdom. In addition to our aftercare services, we also pride ourselves on offering expert guidance to help you choose the perfect flooring for your space. Our team works closely with you to understand your needs, style preferences, and budget, ensuring that you make an informed decision. Whether you're looking for durable laminate, elegant hardwood, or cozy carpets, we’ll help you find the ideal solution that complements your home or office.

Frequently asked questions

Our aftercare team is here to assist you with any questions or concerns you may have after your flooring has been installed. We aim to provide prompt and effective solutions, ensuring your flooring remains in excellent condition. With great offers and services throughout from home visits from one of our trusted experts, In Home Flooring Ltd, is committed to a fantastic customer experience.

What kind of aftercare support do you offer?

If you have any issues regarding the flooring we have installed, simply call us. A member of our aftercare team will visit to assess the situation and find a resolution to ensure your complete satisfaction.

Will my new carpet flatten on the stairs?

Yes, all carpets will flatten over time, especially in high-traffic areas like stairs. While a short twist pile carpet may show less flattening, some degree of traffic lines is normal.

Do you provide cleaning and maintenance advice?

Yes, we provide detailed information on the best cleaning products and maintenance routines for your new flooring. This will be explained during the initial measurement visit and again after the job is completed. Feel free to contact us anytime if you have further questions.

What does your guarantee or warranty cover?

Our LVT Expert team will fully explain our guarantees. For carpets, manufacturing faults are typically straightforward to resolve. We will contact the manufacturer, and if they acknowledge the fault, a replacement carpet will be sent out.

How quickly can I expect someone to come out if I have an issue?

We aim to have a member of our aftercare team visit your home as soon as possible, usually within a few days, to assess and resolve any issues you may be experiencing with your flooring.

What should I do if I'm unsure about cleaning a particular stain?

Contact us immediately! We can provide specific advice based on the type of flooring and the nature of the stain to prevent any damage. It's always best to ask us first before attempting any cleaning method you're unsure about.

Are there any maintenance tasks I should perform regularly?

Yes, regular vacuuming is essential for all types of flooring to prevent dirt and debris from becoming embedded. For LVT flooring, we recommend using a pH-neutral cleaner to maintain its appearance. We'll provide you with a detailed maintenance guide after installation.

What happens if the same issue occurs again after it's been resolved?

If the same issue reoccurs, please contact us immediately. We will reassess the situation and take the necessary steps to ensure a permanent solution. Our goal is to provide long-lasting satisfaction with our flooring installations.

Expert Flooring Services

Trust In Home Flooring Ltd for all your flooring needs. From initial consultation to expert installation and aftercare support, we're dedicated to providing exceptional service and top-quality flooring solutions. Contact us today to book your home visit from one of our trusted experts!